Ask Alidade from Slack and Linear.
Lumenpay found a broken checkout step before revenue did
A payments startup used anomaly alerts to fix a silent mobile bug.
Industry
Fintech
Result
3.4%
checkout recovery
Person
Priya Raman
Growth Lead
The story
Lumenpay powers checkout for subscription businesses. A small drop on one device is easy to miss when overall volume keeps growing.
Two days after an Android release, Alidade reported that the card confirmation step on one Android version was failing three times more often than usual, and linked it to the release.
The fix shipped the same week. Lumenpay recovered 3.4% of checkout volume that would have quietly disappeared.
“It flagged a broken checkout step nine days before our dashboards would have.”
Priya Raman
Growth Lead